About Us
About Us PiliSource
PiliSource was founded by BPO veterans who wanted to build something different. Different in overall business philosophy, different in treatment of employees, different in management of clients, and different in the definition of the end goal. This thinking brought to bear a distinctive services portfolio meant for a broad range of customers. Fitted perfectly for small and mid-sized businesses needing small engagements, virtual assistant and professional services support, and at the same time, scalable and reputable for larger firms who need experienced BPO expertise.
We believe people still value time honored traditions of honesty, hard work, transparency, dedication and trust. We serve and seek clients who share these beliefs. Many of these viewpoints came from experience, challenges, opportunities and time. We want to hear your story and tell you more about ours. The story continues and we want to make that journey easier and share in your success.
Pilisource operates as an international PEO partner for businesses seeking to expand globally without the complexity of establishing foreign entities. Our international PEO services combine the legal protection and compliance benefits of a Professional Employer Organization with a unique dedicated team model. Unlike traditional international PEO providers that maintain arms-length relationships, we encourage direct client involvement in hiring, management, and team culture development. This approach to international PEO services creates genuine partnerships rather than transactional vendor relationships.
Come explore with us
Our goal is to not report the news but join with you in making the news.
Our Mission, Vision and Values are simple.
Mission
Supplying dignified, life changing, human capital to support mission critical business processes in a cost-effective manner by identifying, training and coaching talent in highly educated and low-cost geographies around the world.
Vision
Create a more rewarding, enduring sourcing experience by valuing people and relationships.
Values
- Integrity Always
- Dignity and Respect of All People
- Longevity in Trust
- Commitment
- Give Back
8 philosophies
Many have asked what the secret to our success is. These 8 philosophies continue to drive our passion. Please review and if this seems like something that will help your organization, let’s begin the journey together.
Dedicated Model
Our belief is your team should be dedicated to your mission, vision and values. The team members should not be in competition with themselves, or a process, and determining priority. The team members wear your T-shirt and represent your brand.
Down the Hall Mentality, We are a part of you
Our success is your success. View us and our team as “down the hall”, a chat or phone call away. We are simply your office in another country. Let us help you build your own offshore center. We have done the work, built infrastructure, key relationships and the process. It is plug and play.
All Access Pass
We do not like or believe in the ivory tower theory of executives being unapproachable. Our founders and ownership want to have an understanding of you and your goals. Let’s whiteboard the problem, come up with solutions together. We are not perfect but like to work and learn.
Relationships Matter
They still do. We believe in this. These connections are what fuels our passion. Our goals are long-term and not short sided. We are looking for genuine friends like you. We believe in building strong trust relationships where there is nothing vague.
Communication is not old fashioned
Let’s not be afraid to pick up the phone. Let’s not be afraid to have a difficult conversation. Let’s hit a problem head on with a mutually beneficial solution.
Flexibility
Every business and need are different. We don’t want to fit you into our box. Let’s get creative. The goal should be to drive your business, not make it easy for us.
We compete
Let us show you, our value. Let’s create a pilot. Let’s have a friendly competition with other partners or internal teams. We like our chances.
We are Lean
Yes, we are old-fashioned. We are blue-collar. Excessive spending helps no one. Let’s spend the money on people and process improvement. Let us provide the right support for the right compensation.
Our Story
Dale Spencer
Dale brings over 25 years of valuable experience in the Business Processing Outsourcing (BPO) industry. His primary focus has been providing consultative business development on large complex solutions at some of the largest companies in the industry such as Xerox (ACS), Alorica, Sutherland, Convergys, and HP (EDS). He has also worked with mid-sized and smaller BPO companies. His experience has included business development as well as client management in customer care in a wide variety of industries including healthcare, financial services, high-tech, travel, telecommunications and retail. Prior to the BPO industry, he had over 16 years of financial services experience and held various management positions in operations, technology, marketing and sales.
Dale and his wife, Audrey, recently relocated to St. George, Utah from Denver. Here they enjoy the outdoor lifestyle and everything the area has to offer.
Lance Mickelsen
Lance has been involved in various forms of outsourcing for 25 years. He realizes and understands the integral steps of the process, whether it be a simple lift and shift or a full transformation. His exposure to many aspects of the business gives the experience needed to see PiliSource continue to navigate this growing and adaptive industry. He believes Outsourcing, Virtual Assistant and CX will continue to evolve and transform well into the future. His passion for the team, including employees and clients, are what fuels the imagination. His vision over the years has never changed, “bring value and delight”. His background includes building and managing a team of business, technology and finance professionals selling large multi-million-dollar accounts as well as managing many legacy, Fortune 500 clients where he consistently fostered strong long-term relationships and business projects.
He holds a degree in Business Management from the University of Kentucky where he played receiver for the football team. He currently resides in Redmond, Utah. Lance and his wife Adrianne have been married for 28 years and have four children (2 boys – 2 girls) and enjoys following the kids with their various activities, occasional football officiating engagements and raising cattle on the hobby farm.