Services

Professional Services.  This is our version of virtual assistance.  To us, it is more than virtual assistance.  It is a connection.  It is longevity.  It is finding the right Associate that fits you and your company heritage.  It is career growth and process journey of developing people and processes.   Building a pedigree that will help your organization grow the top line, while protecting the bottom line with a virtuous culture.  This is a fantastic way to dip your toe into the water of “sourcing” if you are not quite ready to take the leap into fully outsourcing.  The pace is hastening; small and mid-sized companies will need to follow the model that large companies have applied for decades. They have created labor, cost and talent solutions in multiple geographies. 

Start with one, two, three Associates, or start with a particular business process or function.  Gain trust, confidence and fulfillment thus allowing you to fund additional innovations.  This will provide additional growth and the need to extend your team and advance even further.  We provide the backbone operating environment for your team members to thrive with management, facilities, equipment, infrastructure, IT security, culture and care.   You provide training, team culture and strategy.   You are still very much in control.

This E-Associate approach combines the best aspects of international PEO services with the cultural integration of in-house hiring. Like a traditional international PEO, we serve as the legal employer and handle all compliance, payroll, and benefits. Unlike typical international PEO arrangements, your E-Associates work exclusively for you in our secure facilities, becoming true extensions of your team rather than shared resources.

This is the daily bread for our cousin company. They focus on larger CX outsourced transactions with hundreds of agents. Our focus is more on smaller organizations that have compact call center needs.  The good news is we bring the best practices of a large multinational customer service organization down to small to mid-sized companies to fit a need.  This can be an E-Associate solution or a full-scale outsourced call center environment if the call volume and other logistics are considered.  These solutions can be complex and require creativity because of the smaller volume and supported hours required.  In today’s customer centric world, multi-channel support and elasticity are needed from both a human touch and technology perspective.  Attrition continues to be the challenge of the day, but we have effectively solved it.  We have the expertise and geographies to create a tailored solution to ease your mind and take care of your valued customers.  Why does this work?  Our model is simple, we treat our people like people.  Because we care, they care.  Our version of a dedicated team comes from years of understanding the power of accountability.   We do not share your team with others.  They are your team, striving to win every day.  Let us tell you about it.  Our team has over 40 years of combined experience managing these type of customer care arrangements for firms with a demanding customer base with complex, multi-channel interactions.