Why Us
The PiliSource Promise
You have many options when choosing a partner. It is an important decision. What do you look for when selecting a solution and team? What do you value? What key indicators do you evaluate early in the process? Who can you trust will help you make these decisions? These are all things to consider as you assess your choices. What makes us different?
The PiliSource Promise is the assurance we will do the right thing always. The PiliSource Promise is the commitment we will be Honest. The PiliSource Promise is the affirmation that we will Communicate. This does not mean we are perfect. We will have our challenges and the need for a hard conversation from time to time. We are real people. We think you will like doing business with the “handshake mentality”. We desire to give you the most dignified BPO experience found in the industry.
We believe the difference can be found in four simple words.
Trust, Creativity, Experience, Longevity
Trust
The relationship will not last if we do not mutually develop this early in our journey. It will take time to create higher levels of trust, but we desire to start the “trust voyage” quickly during the diligence process. This is the foundation. You see, we are looking for friends. Friends with our employees, Friends with our clients and partners. Friends with our teams. We very much value greeting the right people at the right time to enjoy mutual success. The trust voyage provides a human element of comfort, enjoyment and peace that proves valuable as you engage in these critical business engagements.
Creativity
All faces are not the same. Everyone and everything are unique. We believe strongly this applies directly to a business environment. We will not try to fit you in a traditional framework or box. We like creating different models and trying new things. Let’s have fun and be spontaneous. After all, your business deserves and needs a tailored approach. Once the initial process or resource is in place, we are always evaluating, with your guidance, as to how we can improve and grow. We have access to many technology and consulting resources that will help the team evolve.
Experience
Our team has been involved in outsourcing relationships for many years. In fact, we have over 100 years of experience managing offshore teams and complex business processes across many verticals and horizontals. We understand the importance of functioning SOP’s. We comprehend client management. We appreciate the importance of local involvement and recognize the significance of regional culture. We have experienced the gravity of minimal attrition and treating employees with respect and dignity. Our leadership has spent time living within the boundaries of our offshore locations and value our most treasured asset, our people. It is key for your partner to know and understand the culture and environment where you place your critical work and resources. We know the criticality of IT security and required certifications.
Longevity
We do not view this as a transaction. We believe in the long game. This pertains to our employees, our valued client friendships and our view on business process improvement(s). We do not have an exit strategy. We do not believe in debt, but rather, build methodically and focus on client value vs. pleasing an investor. Our goal is to pass these relationships and operations on to posterity. This permanent thinking makes one imagine differently versus many of our competitors. We are not always focused on price, company evaluation, short-term goals and short-sided ideas. We would rather focus on you.
International PEO Expertise Across Four Strategic Locations
Pilisource operates as your international PEO partner across carefully selected markets. Our international PEO services aren’t limited to a single country—we maintain operations in the Philippines, Ghana, Colombia, and Portugal, each offering distinct advantages. This multi-location international PEO footprint gives you flexibility to match time zones, tap specialized talent pools, or diversify geographic risk. Whether you need international PEO services for customer support, finance and accounting, healthcare administration, or technical roles, our global infrastructure supports your specific requirements. Unlike international PEO providers that work through third-party partners, Pilisource owns and operates facilities in each location, ensuring consistent quality, security standards, and cultural alignment across our international PEO network.
Cost Saving
Naturally, we can provide talent at a lower cost than can be achieved domestically. This doesn’t mean quality or productivity needs to be sacrificed. Why not have both. The money saved can be used to improve capital that can be invested in growth and technology. Many of these critical functions are not the high labor jobs but can be the backbone of your business.
Scaling
Whether it be small, 1 FTE engagements or large business process outsourced transactions, we will provide the same level of focus and success. The benefit to our service is the ability to maintain domain knowledge with both internal and external resources and have the ability to resource up and down depending on the need and environment.
Efficiency
The key is managing the data. We believe in having defined metrics and expectations of our role, your role and all the vested parties. We ensure frequent reviews in addition to constant communication, so alignment is ensured.
Governance and Security
Unlike some, our model is still a work from physical office environment. Hybrid approaches are possible, but at the core, we believe IT and physical security are an important aspect to this arrangement. We have the certifications needed to provide cyber comfort in addition to complying with any security requirements, audits and safety measures required by your IT team or outside parties.
Risk Avoidance
Employee attrition, SOP’s, training and IT security are top of mind to us. We don’t leave anything to chance. We are PCI-DSS, SOC 2 type II, and ISO 27001 certified and HIPAA compliant.
As your international PEO, we assume the legal employer responsibilities and compliance risks associated with international employment. Our certifications—PCI-DSS, SOC 2 Type II, ISO 27001, and HIPAA compliance—demonstrate our commitment to protecting your data and operations across our international PEO infrastructure.
Grow Your Team
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